Smart Staff International celebrates 20 years in business

Smart Staff International has just reached its 20th year in operation. This is a significant milestone which we are very proud to have been able to achieve. When the business was first launched (at that stage as Smart Staff Australia) the objective was to provide the resource processing industry with operational and maintenance training material that people would use. This objective was borne out of the founding partner’s first-hand experience of seeing poor training systems result in repeatable failures that led to production losses, excessive costs, serious injuries and the fatality of a close relative.

The business has stayed true to the founding partner’s objective of improving processes that frontline employees are required to follow and is encapsulated in our principle of “Creating Practical Workplace Systems”.

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Cost & Time Effective Technical Writing

Scope of Work/Issue

SSI was approached by a large construction company (EPCM) to develop 2,800 maintenance Work Instructions (WINs) that were required as part of the project handover of a beneficiation plant, rail and port operation. The documents were contractually required to be delivered from the EPCM to the client within a three (3) month period. The EPCM could not meet the required timeframes with their resources and did not have the expertise in a technical writing project of this scale.

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